Support

HolyTrails app – APONI s.r.o.

Welcome to the HolyTrails support page. Here you will find answers to common questions and a contact for further assistance.

Have a question or problem? Write to us at support@aponi.sk.
We will respond within 5 business days.

Frequently Asked Questions

The app is not detecting beacons. What should I do?

Make sure Bluetooth is turned on and location permission is granted. On iOS, go to Settings → HolyTrails and check permissions. On Android, go to Settings → Apps → HolyTrails → Permissions.

The map doesn't work offline. How do I download it?

In the app, go to More → Offline maps and download the area while you have an active internet connection. We recommend downloading over Wi-Fi.

I forgot my password. How do I reset it?

On the login screen, tap Forgot password and enter your email address. We will send you a link to set a new password.

How can I report incorrect content?

In the app, open the detail of the site and tap the Report button. Your report will reach the content manager and be handled within 7 business days.

How do I delete my account?

You can delete your account directly in the app under Account → Delete account. Alternatively, visit our Account Deletion page.

What data does the app collect about me?

Please see our Privacy Policy for details on how we process your personal data.

Contact

APONI s.r.o. · Ružová 48, 040 11 Košice, Slovak Republic · support@aponi.sk